Customer Service

Thank you for your interest in Callio Fragrance! We hope you can find an answer to your question below, if not, please contact us!
Payment Options
We accept Visa, MasterCard, American Express, Discover, and PayPal. You do not need a PayPal account to use PayPal. 
Sales Tax
We collect NYS sales tax on all orders shipped to New York addresses.
Animal Testing
We do not test our products on animals.
Specially Denatured Alcohol 40B, Hexylene Glycol, Fragrance, and Aqua.

Return Policy

If, for any reason, you would like to return your purchase, please contact us. Customers are responsible for any return shipping fees on non-defective items. We do not refund shipping fees on returns for non-defective items.

We will replace any defective or damaged items; please notify us within 72 hours of receiving the item. We may ask you to return the damaged or defective item to us at no cost to you. Please do not return any items without contacting us first.


Please allow 3 to 5 business days for your order to ship; we ship via UPS Ground with a flat rate of $6.50 and free for orders (before shipping) over $65. We do not ship to Alaska, Hawaii, and Puerto Rico, APO Addresses, or PO mailboxes.

We do not ship internationally.
Due to the pandemic, orders are taking longer than normal to arrive, please be patient.

We ship on Mondays and Thursdays . All orders will ship within 3 to 5 business days. If you need to cancel your order, please contact us within 24 hours as we strive to ship as soon as possible.